Refund policy
Conditions for returning an item:
The accepted reasons for a refund are as follows: - The item was defective
- The wrong item was shipped
• We do not do exchanges. Therefore, you must return the item and place a new order. If applicable, we will refund your original order.
• Returned items must not have been used or worn and must include the original packaging in which you received them.
• All returns must be made within 30 days of the original shipping date.
• Where applicable, refunds are made by the same payment method used for your purchase.
Non-refundable items:
• Any items that do not meet the above-listed criteria.
• Any clothing, part or accessory that was not purchased through our online store.
How to return an item:
Send an email to shop@devinci.com with the following information:
- Your full name
- Your order number
- The item you would like to return
- The reason you are returning the item:
- The item was defective
- The wrong item was shipped
- Other (please specify)
And a member of our team will assist you